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About Us This web site is owned and operated by Great Outdoor Toys who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Great Outdoor Toys
Hele Payne Hele Exeter EX5 4PH United Kingdom
Phone: 01392 882020
Fax: 01392 881530
Email: info [at] greatoutdoortoys [dot] co [dot] uk
768 7464 68
Company number: 04977032 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
POSTAL ORDERS
Please do not send cash through the post. Cheques must be supported by a cheque card number on the reverse - your order will be released upon clearance. All cheques payable to ‘Mid Devon Activity Toys Ltd'. You may wish to print out a copy of the order form to complete and send to Mid Devon Activity Toys, Hele Payne, Hele, Nr Bradninch, Exeter, EX5 4PH.
TELEPHONE ORDERS
We accept all major credit/debit cards; Delta, Visa, Switch, Mastercard, Eurocard etc (with the exception of American Express). You can call us Monday to Saturday 9.00am – 5.00pm on 01392 882020. Please have the details of your choice(s) and credit/debit card details ready when you order. |
Shipping And Handling Within mainland England, Scotland and Wales.
Outdoor play equipment is bulky and heavy to deliver and therefore we do have carriage charges at the following rates:
Up to £100 £10
£100 - £300 £18
£300 - £500 £28
£500 - £1000 £38
Over £1000 FREE!
For Northern Ireland, Channel Islands/Isle of Wight and other offshore Islands and other international countries, carriage will be charged at cost by special arrangement. Please call us for more details on 01392 882020 or email info@greatoutdoortoys.co.uk. |
Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices are quoted in Pounds Sterling and are inclusive of VAT. Prices are effective from January 2008. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.
All Toys in the TP range have a minimum of a one year guarantee although some products have longer guarantees even up to a lifetime guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01392 882020 (International +44 01392 882020) or fax us on 01392 881530 or write to us at Hele Payne Hele Exeter EX5 4PH United Kingdom |
Privacy Policy Great Outdoor Toys do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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| | | |  | | | | | | | | | | | | | Best Sellers Forest Lodge £375.00 Back to nature - a play house on stilts.
- Delightful TP Forest Lodge wooden outdoor playhouse featuring windows to peek out of and a fabric door.
- Flat tread stepset to a super verandah with safety rail.
- Forest Lodge wooden outdoor playhouse is carefully made in Britain from durable weather-resistant plastic and pressure treated Scandinavian redwood which is
- FSC certified. Includes green plastic slide for fast getaways.
Base area: 175cm x 310cm; Height to platform: 90cm.
find out more Forest Pirate Galleon Outdoor Playhouse £500.00 Shiver me timbers! A Pirate Galleon outdoor playhouse complete with gangplank.
* Captain’s cabin and deck with ships wheel and ladder
* Forecastle and deck seating area
* Red and pirate sails included with outdoor playhouse
* Character clothes and toys not included
Base area: 300cm x 115cm (excluding gangplank)
find out more |
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